Lathestone gets underneath the symptoms: the real bottleneck, the wasted hours, the tools that almost work. Then we design lasting solutions: an audit, a build, AI governance, or the mix your operation actually needs. Independents and global teams.
Most “tool problems” are workflow problems in disguise. We dig until the real constraint is visible. Then we know what is worth fixing.
Where hours disappear. Where hand-offs break. Where people compensate for systems that don't fit. We make it precise, so the cost stops being a vague feeling.
Not a patch that fails next quarter. A solution shaped for how you actually work, whether that is automation, AI, a custom tool, or a careful mix.
Led the build of an AI system for a global travel company, turning customer complaints into clear, translated resolutions. It became the most-used internal tool in the organisation, won Employee of the Year, and is now shaping how they design the systems that follow.
Today that judgment sits inside a global technical role, working with teams across the world on systems that have to hold up under real operational weight.
The same standard applied earlier to smaller operations: a coffee shop that needed a site that worked, a driving instructor who needed booking without the friction. When the tool fits, the business moves.